Ready to work with us?
Whether you are looking for support for yourself, a loved one, or an NDIS participant you work with, there is never any obligation. Drop us a brief note below to share a bit about your current situation, and let's see if we are the right fit for your journey.
Feedback, Compliments & Complaints
Your voice matters, and we are always here to listen.
At Magnolia Behaviour Support, we want you to feel completely safe, respected, and supported to speak up at any time. Whether you want to share a compliment, offer a suggestion, or let us know when something isn't right, we welcome your feedback as a vital opportunity to learn, adapt, and improve the care we provide.
How to Share Feedback with Us
If you would like to raise a concern or make a formal complaint, you can choose the pathway that feels most comfortable and safe for you:
📞 Speak with Us Directly: You can call us directly on 0403 617 116 to have an open, confidential conversation.
✉ Write to Us: You can send an email to enquiries@magnoliabehavioursupport.com or use this form to outline your feedback.
Involve an Advocate: You are always welcome to have a family member, friend, or independent advocate support you or speak on your behalf at any stage of the process.
Contacting the NDIS Commission
If you do not feel comfortable raising your concern with us directly, or if you are unsatisfied with how we have handled your feedback, you have the right to contact the NDIS Quality and Safeguards Commission at any time.
Phone: 1800 035 544 (free call from landlines)
Complete an online form
TTY: 1800 555 677
National Relay Service: Ask for 1800 035 544
Online:www.ndiscommission.gov.au
For more information, visit the NDIS Commission website .
🛑 Important Note on Safety and Crisis Support
Magnolia Behaviour Support is a scheduled service and is not equipped to provide immediate crisis intervention. If you or someone you care for is in immediate danger or experiencing a mental health emergency, please contact 000 or reach out to the dedicated crisis lines below available 24/7:
Police assistance:131 444
Mental Health Triage Line:13 14 65
Lifeline (crisis counselling): 13 11 14
Beyond Blue: 1300 22 4636
Suicide Call Back Service: 1300 659 467
Domestic Violence Crisis Line: 1800 737 732
Additional crisis helplines and further information for topics including abuse, children, disability, domestic violence, gambling, homelessness, legal, seniors and victim support are available via the South Australian Government website. You can access this information by following this link https://www.sa.gov.au/topics/emergencies-and-safety/crisis-helplines-and-support or clicking the button below.
